How to Delete Your Vuforia Chalk Account

Notes

To request that your Chalk account be deleted, open the Chalk app and navigate to Settings ⮕ My Account, and tap Delete Account. When a pop-up appears at the bottom of your screen, tap Request account deletion. This action will trigger a process in which a PTC Administrator will delete the specific personal or business user. If the user account being deleted belongs to a Primary Administrator, a new Primary Administrator must be designated before the user account can be deleted. Business Account users may need to contact their company administrator. You can contact your administrator by navigating to Settings ⮕ Help ⮕ Contact Company Admin in the Chalk app.<br>Alternatively you might still be able to reach the Vuforia team at PTC by [email](mailto:vuforia-support@ptc.com) (vuforia-support@ptc.com) or get transferred by calling your regions phone number found [here]( https://support.ptc.com/company/mathsoft/).

Step-by-step checklist

1. Back up your data
   Download any data you want to keep (messages, photos, invoices) before you start.
2. Sign in on the official domain
   Verify the domain matches the official service before you enter credentials.
3. Find “Delete account” vs “Deactivate”
   Follow the official flow and look for a permanent deletion option.
4. Confirm the request and capture proof
   Complete any confirmations and save a screenshot/email confirmation as proof of request.
5. Revoke access and cancel payments
   Disconnect third-party logins, revoke app permissions, and remove payment methods if relevant.
6. Wait for completion, then verify
   This usually completes immediately. If you get a grace period email, mark the final deletion date and re-check after it passes.

FAQ

Related services

Safety checklist

• Verify the domain matches the official service.
• Prefer password managers over typing credentials on unfamiliar pages.
• Save deletion confirmations and follow up if needed.

More